Aim:
- To register individual learners to the correct programme within agreed timescales.
- To claim valid learner certificates within agreed timescales.
- To construct a secure, accurate and accessible audit trail to ensure that individual learner registration and certification claims can be tracked to the certificate which is issued for each learner.
In order to do this, the centre will:
- Register each learner within Pearson’s requirements.
- Provide a mechanism for programme teams to check the accuracy of learner registrations.
- Make each learner aware of their registration status.
- Inform Pearson of withdrawals, transfers or changes to learner details.
- Ensure that certificate claims are timely and based only on internally verified assessment records.
- Audit certificate claims made to Pearson.
- Audit the certificates received from Pearson to ensure accuracy and completeness.
- Keep all records safely and securely for three years post certification.
This policy will be reviewed every *** months by ***.
- Inform the learner at induction, of the Appeals Policy and procedure.
- Record, track and validate any appeal.
- Forward the appeal to Pearson when a learner considers that a decision continues to disadvantage her/him after the Internal appeals process has been exhausted.
- Keep appeals records for inspection by Pearson for a minimum of 18 months.
- Have a staged appeals procedure.
- Will take appropriate action to protect the interests of other learners and the integrity of the qualification, when the Outcome of an appeal questions the validity of other results.
- Monitor appeals to inform quality improvement.